by Metric WestIndividual · 1 user · full toolkit
Pro
$19.95/mo
Individual · one user — forms, eSign, handoff, and high volume
Best for: High-volume solo clinicians who need Plus features plus message expiration, forms, PDF eSign, chart handoff, and the largest attachment limits.
- 10,000 messages / month
- Attachments up to 100.0 MB
- Everything in Plus, plus:
- Custom message expiration
- Fillable forms + document eSign (PDF)
- EHR-light chart handoff
- Outlook + Gmail Send secure buttons
Why Pro over Plus
Plus covers templates, recall, and branding. Pro is for clinics that run the full workflow: timed access, fillable forms and PDF signatures in-thread, chart handoff packets, and mail-client buttons.
Forms + eSign
Send a fillable form for the guest to complete in the portal, and/or attach a PDF and request a signature. Results stay in the thread.
EHR-light handoff
Copy a chart-ready note summary or download a thread packet PDF for your records — without putting PHI back into email.
Still one user
Pro is individual. If you need private inboxes for multiple clinicians, Agency or Enterprise is the right path — every seat includes Pro-level features.
Pro is the top individual tier. Teams should choose Agency (3+ seats) or Enterprise (6+ seats) instead of sharing one Pro login.
Create your account
You’ll continue with Pro right after signup.
See it in action
Product screens showing AI polish, guest OTP, and what changes as you move up tiers — so you know what you’re subscribing to.
Compose · AI polish
New secure message
Guest · OTP access
Secure message
Enter your email code
We sent a one-time code to your email. No account needed — PHI stays inside this portal.
Link expires soon · Reply stays private
Individual tier comparison
| Capability | Basic | Plus | Pro |
|---|---|---|---|
| Monthly messages | 2,000 | 5,000 | 10,000 |
| Max attachment | 20 MB | 50 MB | 100 MB |
| AI polish | Yes | Yes | Yes |
| Guest OTP access | Yes | Yes | Yes |
| ReceiveSafe link | Yes | Yes | Yes |
| Message recall | — | Yes | Yes |
| Portal branding | — | Yes | Yes |
| Message expiration | — | — | Yes |
| PDF eSign | — | — | Yes |
What Plus adds
Plus · guest portal branding
Riverview Therapy
Secure message via Statiscribe
Recipients see your practice — not a generic page — when they enter their OTP.
What Pro adds beyond Plus
Pro · expiration & eSign
Link expires
In 72 hours · editable
Signature requested
Care-plan.pdf · waiting for guest sign
Plus stops at recall and branding. Pro adds timed access and in-thread PDF signatures.
Ready? Use the form above — or compare all options.